Service Management
IT Service Management (ITSM) as a framework for managing IT systems looks upon the customer perspective of the IT contribution to the business (i.e. value). This is deliberately in contrast to technology-centred approach to IT management. ITSM focuses on the operational and development concerns of IT rather than specific technical aspects; although these are a complementary concern. The most commonly applied framework of processes, organisation and tools is ITIL®.
Parity has gained considerable experience in introducing Service Management best practice, including ITIL®, into a wide range of organisations for more than 10 years. Should any organisation choose to partner with Parity then they will be able to draw upon that wealth of experience to:
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Help identify the frameworks and practices that best fit with the organisation to identify, plan, develop, deliver and operate services, including not only IT Service Management but also other compatible good practice in the areas of Business Change and Programme Management; Business Process Improvement; IT Governance Architecture and Compliance; Project and Development lifecycle management.
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Develop key Service Assets, e.g. people, through improving skills development enabling the organisation to realise the processes and practices needed for development through a targeted range of interventions that will realise most value.
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Enable organisations to effectively manage all Service Assets: Ensuring appropriate resource availability and capacity in terms of people, information, applications, infrastructure and financial capital. Enable organisations to bring new and improved IT Services into operation in shorter timescales and with reduced cost.
