ITIL

Foundation

The 3 day ITIL® v3: Service Management Foundation [ITILF] course delivers underpinning knowledge of ITIL® v3 and provides the ideal opportunity to sit the Foundation Certificate which is a pre-requisite of higher level courses.

Holders of an ITIL® v2 Foundation Certificate can upgrade to version 3 by attending our 1 day ITIL® Foundation Certificate Upgrade In IT Service Management (v2 - V3) [ITILFU] course that includes a shorter version (20 questions) of the Foundation exam.

Capability Stream

This section is comparable with v2 Practitioner courses, focussing on related collections of processes along the following lines:

• ITIL® v3: Planning, Protection & Optimization [ITILPPO]
• ITIL® v3: Service Offerings & Agreements [ITILSOA]
• ITIL® v3: Release, Control & Validation [ITILRCV]
• ITIL® v3: Operational Support & Analysis [ITILOSA]

Each of these qualifications count as 4 credits towards the Expert certification.

Existing v2 Practitioner Certificates are effectively upgraded when the Foundation certificate is upgraded, v2 Practitioner certificates can then count as 2 credits each towards the Expert certification.

Lifecycle (Management) Stream

This section is comparable with the existing Management Certificate and focusses directly on the 5 volumes, there will be a qualification and course for each:

• ITIL® v3: Service Strategy [ITILSS]
• ITIL® v3: Service Design [ITILSD]
• ITIL® v3: Service Transition [ITILST]
• ITIL® v3: Service Operations [ITILSO]
• ITIL® v3: Continual Service Improvement [ITILCSI]

Each of these qualifications count as 3 credits towards the Expert certification.

Holders of a v1 or v2 Managers Certificate will be able to attend the ITIL® v3: Manager's Bridging [ITILMU] course and pass the included exam to immediately qualify for the new Expert qualification.

Managing across the Lifecycle

ITIL® v3: Managing Across the Lifecycle [ITILMAL] is a 5 day course with exam that focusses on the ancillary knowledge required to implement and manage the necessary skills associated with the use of the Lifecycle practices. This is a compulsory element for virtually all candidates for the Expert Certification, the exception being those doing a Manager’s Bridging route (see below).

ITIL® Service Management Expert Certification

In order to achieve this new high level qualification delegates need to achieve at least 22 credits from the qualifications listed above in a flexible manner:

• Capability Route: Foundation Foundation Certificate (direct or upgrade for 2 credits) with 16 Capability Stream credits, topped with “Managing Across the Lifecycle” for the remaining 5 credits.
• Management Route: Foundation Certificate (direct or upgrade for 2 credits) with the 5 individual Management Stream components achieving 17 credits, topped with “Managing Across the Lifecycle” for the remaining 5 credits.
• V2 Management Certificate Upgrade route: Holders of a v1 or v2 Managers Certificate are regarded as having 17 credits which must be topped up with a 5 day “ITIL® v3: Manager’s Bridging course” [ITILMU] for the remaining 5 credits.
• Flexible route: Foundation Certificate (direct or upgrade for 2 credits) with at least 15 credits from either stream or v2 Practitioner Certificates, topped with “Managing Across the Lifecycle” for the remaining 5 credits.

Advanced Qualification

Details to be announced by the Qualifications board.

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